New Authentication Process: Red Ribbon versus Apostille



Effective May 14, 2019, the DFA will be replacing the “red ribbon” process of authenticating a document with “apostille”. What is an apostille and when do you need it? Below is an excerpt from the DFA website:

“An Apostille is a certificate that authenticates the origin of a public document. It is issued by a country that is party to the Apostille Convention to be used in another country which is also a party to the Convention.

On 14 May 2019, the Philippines will officially become a party to the Apostille Convention. Authentication is still required for all Philippine documents to be used abroad, but this time with an Apostille instead of an Authentication Certificate (“red ribbon”) as proof of authentication.

After authentication (Apostillization) by the Department of Foreign Affairs – Office of Consular Affairs (DFA-OCA), as Competent Authority, there is no more need for authentication (legalization) by the Foreign Embassies or Consulates except for countries that have not acceded to the Convention and countries that objected to the Philippine accession.”

Here are some of the many questions that are expected to come out of the implementation of this new process which the DFA has already prepared an answer for. All succeeding graphics are from the DFA.

For more questions or inquiries, contact the DFA hotline at 556-0000, 651-9400 and 234-3488.



DFA Online Payment System: Where to Pay?




As of May 2019, the payment system of the DFA Passport Appointment process is actually not an "online" transaction. So much for an appointment that is created through the internet.

Upon submitting your application, you will receive an email that contains an instruction on how and where to pay. There will also be a reference number that you will use to process the payment:

Related post: I did not receive an email for the appointment code of my DFA online passport application

So, while we wait for the DFA to actually upgrade their system to include credit card payment or at least via mobile banking apps, we'll have to settle to what is available:

To pay in cash via Bayad Center outlets (USSC, 7-11, ECPay, SM, Robinsons, Pera Hub, True Money, Cebuana, etc.) or download Bayad Center Mobile App for both iOS and Android Devices.

I went around Quezon City looking for an actual Bayad Center branch not knowing that I can just tap on that machine inside a 7-Eleven branch! Yes, that's what I did and it worked.

Once paid, you will receive the confirmation email in less than three (3) minutes. I made my payment on a holiday so the email is obviously auto-generated. It also includes an attachment which you will need to print prior to making an appearance to your selected DFA branch to complete your passport application.


DFA Online Passport Application: Blank Payment Facility Page




I’ve been trying to book a new passport appointment via the DFA website in the past two weeks. I tried three times using three different email addresses (Yahoo and Gmail), but everytime I click on the "Proceed to Payment" option, the page gives me this "Invalid Transaction Request" error:

The above error is showing up in Chrome. The error did not appear when I used Internet Explorer but the page remained blank despite refreshing it multiple times:

If you encountered this problem while processing your DFA passport application online, you may try doing any of the following as suggested by their Consular Information Center:

  • It may not work on your mobile phone or tablet so use a laptop or a desktop.
  • Copy the payment facility URL and paste it in a new tab or a different browser and try to open it from there.
  • Clear your browser’s cache and cookies and try again. You can use the same email address but you can only do so after two (2) hours. The system still recognizes an active application for the same email address if you attempt to re-book within the two-hour time frame. Nonetheless, a different email address can be used.
  • Make sure that you are not accessing their website from your workplace. Your internet connection in the office may be blocking their system which is the reason why the page is not loading correctly. This is what happened to me and it finally worked when I tried at home. If you are in an internet café, you may seek help from an attendant or move to another one.
  • From my experience, the payment facility was blank in Internet Explorer. I copied the URL and pasted it in Chrome and it worked!

Per the staff whom I spoke with when I called, you will NOT get an email notification from the DFA if you were not able to reach the payment facility page. They can only assist you in obtaining an appointment code if you made it through the payment page but did not receive the two emails mentioned below:

"Applicants should receive two (2) emails:

1. Reference number for payment
2. Appointment reference number
If your appointment booking was successful and you were able to pay for your reserved appointment, the appointment code will be sent through your email. Appointment details may also be filtered in the spam/junk folder. If you did not receive your appointment details, you may contact the following number for more information: 556-0000."