I bought an American Home coffee maker as a pasalubong for my parents last Christmas. Yes, it was more of a pasalubong than a Christmas gift. I wanted us to use it right away so I also brought home with me the ground coffee that my former boss sent me all the way from Costa Rica.
We used the coffee maker for a good five days, and it was working fine. I got back here in Manila before new year, and I was surprised to receive a text from my mom telling me that the coffee maker has suddenly stopped working. I called them and made sure that they are operating it correctly. My background in tech support was put to good use while asking them questions.
tightly plugged in to the wall outlet? – yes
power light on? – yes
does it make any boiling sound? – no
is it getting warm? – no
coffee dripping on the glass carafe? – no
is there water on the water tank? – yes
are you sure the power light is on? – yes
any damages on the unit? – none
Well, it looks like the coffee maker is not really working. By the end of January, I was back home and checked it myself. It is indeed broken and I was ready to bring it to the American Home Appliance repair center here in Manila.
I understand the rules about warranty, and I am confident that the one-year warranty for my purchase will be honored. There is no physical damage on the item, but in case they won’t honor the warranty, I made the decision of not paying anything for repair.
When is it cheaper to simply buy a new one instead of spending for repairs?
First, most electronics are always better when they’re brand new. Any repairs done to to the product often lead to more repairs. Before you know it, the total cost of getting it fixed is already almost the same as its original price when you bought it.
Second, this coffee maker is only P799. If it gets repaired for anything more than one peso, I’d rather buy a new one from a competing brand which I’m sure will last longer. I bought an Imarflex coffee maker for personal use this January, and I’m not seeing any sign that it will also malfunction anytime soon.
The major rule is: if the repair will cost more than 50% of the price of replacing the appliance, you should get a new one.