GoDaddy: Plugin and Theme Status is Unavailable Due to Site Customizations

This error came up after I updated a plugin or theme. I couldn’t tell which one because I simply clicked on the “Update All” link when I saw it in my dashboard. My site went offline for over 24hours and I didn’t do anything about it as I thought it is just an issue with GoDaddy or WordPress (which often gets resolved quickly). I could not access my WP dashboard or CPanel. My site is just blank when viewed on mobile, and is displaying an Error 500 when accessed via web but the error is not specific. I looked up for solutions online but all the suggestions directed me to disable plugins which I couldn’t do because my dashboard is inaccessible.

I called GoDaddy but the waiting time was too long. Thankfully, I was able to find the link to their chat support and got someone from the other end after 8 minutes.

The agent checked my account and confimed that a certain plugin is causing the error. I asked him to go ahead and delete it but it turns out they’re not authorized to do that. He instead offered to walk me through the process. Here are the steps:

IMPORTANT: Make sure to backup your files; or contact GoDaddy directly for assistance in performing these steps.

1. Login to your GoDaddy account, go to WordPress > Settings. Look for “phpMyAdmin“, and click on View.

2. Click on “phpMyAdmin URL” and login using the given Username and Password.

3. On the left, look for and click on the very small plus (+) sign beside your username (ex: phdo412345678) to expand the selection, and click on “wp_mbsmpvk2n3_options“.

4. A table will be displayed, go to the Browse tab and look for “Active_plugins“. Go to page 2 if this is not on Page 1. Click on the edit option (pencil icon) beside “Active_plugins“.
5. Clear or delete all the texts inside the box. Make sure that the Save option is selected before clicking on “Go” to save. Clearing this box will NOT delete the plugins, it will only DISABLE them.
6. Try logging in to your account again, or check your webpage if the issue is resolved. (NOTE: Your site may look different because of a disabled plugin.)

7. Enable your plugins again one at a time. Doing so will help you determine which one has caused the problem, while bringing your site’s appearance back to normal (if it changed).

If this does not resolve the issue, contact GoDaddy for assistance. From my experience so far, their technical support agents are helpful, and knowledgeable. You may just need to be patient at their often long waiting time.

Anyway, have you experienced similar error before and got it resolved? Which plugin was causing it? This actually made me hesitant to update my plugins since. 

4 thoughts on “Resolved: Plugin & Theme Status is Unavailable Due to Site Customizations”

  1. Hi PHdocuments,

    I saw you tweeting about mental health and I thought I’d check out your website. I really like it. Looks like PHdocuments has come a long way!

    Building a mailing list like you are is so important too, I think people would really like to be signed up to what you have to share.

    Good job on the social buttons, social media is so powerful these days

    You should consider installing an SEO plugin like Yoast or something, theres loads of good free ones.

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