I still remember the first time I ordered food from the internet. It was late 2010 and McDonald’s online delivery site has just been launched in the Philippines. One time, I decided to give it a try out of curiosity and I was quite amazed that my food actually arrived. Since then, I have been a regular customer to fastfoods which have online ordering sites. I find this a lot more convenient compared to placing orders over the phone.
A few years later, we are now able to order through their apps. Here are my favorite online food delivery services here in Metro Manila.
Jollibee followed McDo’s example later in 2011. My first try with them was not successful. I waited for almost an hour and when no one was calling to confirm my order, I decided to go to the nearest branch instead. You could tell I was craving for a Chicken Joy at that time. I was already at the store by the counter when a representative called me. Of course, I had to cancel my “online” order. To my surprised, they blocked my email address so I never get to order from them again until a few years later using a new email.
Nonetheless, I am still giving Jollibee a spot on my best list due to recent positive experiences.
I never had an issue with Shakey’s deliveries whether I am at home or at the office. I am giving them a higher rating than Jollibee because they have an app, and it is working. I still wonder why I never got myself a Shakey’s card though.
3. Pizza Hut
For some reason, Pizza Hut doesn’t have an app yet. But their service is quite impressive. A few months ago, my co-worker pre-ordered a pizza for his birthday. It didn’t arrive as scheduled so he called their hotline to follow up. They admitted it was their fault and had the food delivered for free!
2. Yellow CabWeb: Yes
While the waiting time is close to an hour, I like the fact that my pizza is always fresh and hot! I’ve had my orders delivered to different locations without problems – home, office, hotels. I can’t get enough of their Manhattan Meatlovers!
1. McDonald’sWeb: Yes
So what sets McDonald’s apart from the others? I’d say they have a seamless ordering process. First they confirm your order in a very timely manner, via sms and email. Second, they call you right away if say the store serving your area has ran out of cheese powders for your Shake-Shake fries, and then offer alternatives. Third, orders always arrive no longer than 30 minutes. Lastly, they respond to comments or complaints via emails sent through their online contact form. I have been their regular “online” customer since 2010!
And I am not surprised these are all fast foods! I tried those “healthy meal” delivery restaurants two years ago but their service is terrible, not to mention too expensive. Leave a comment if you share the same sentiments. Cheers!